Publishing Errors

Common Publishing Errors

"Connection test failed"

Cause: Invalid credentials or platform is unreachable.

Fix:

1. Go to Platforms → click Configure on the platform
2. Verify all credentials are correct
3. Click Test to check the connection
4. If using WordPress, regenerate the Application Password

"401 Unauthorized"

Cause: Authentication credentials are invalid or expired.

Fix:

• —WordPress: Generate a new Application Password
• —Ghost: Regenerate the Admin API Key
• —Shopify: Reinstall the custom app
• —WordPress.com: Reconnect via OAuth

"403 Forbidden"

Cause: Insufficient permissions.

Fix:

• —WordPress: Ensure the user has Editor or Admin role
• —Shopify: Check that read_content and write_content scopes are enabled
• —Webflow: Verify the API token has CMS write permissions

"500 Internal Server Error"

Cause: The publishing platform encountered an error.

Fix:

• —Check if the platform is operational (visit their status page)
• —Wait a few minutes and retry
• —If persistent, check the platform's API documentation for changes