Account & Login Issues

Account & Login Issues

Can't log in

1. Check your email and password are correct
2. Try Forgot Password to reset
3. Clear browser cookies and cache
4. Try a different browser or incognito mode
5. If you have 2FA enabled, make sure your authenticator app is synced

"Session expired"

This happens when your login session times out. Simply log in again.

Password reset email not received

1. Check your spam/junk folder
2. Wait 5 minutes — emails can be delayed
3. Try again with the correct email address
4. Contact support if the issue persists

Account locked

After 5 failed login attempts, your account is temporarily locked for security. Wait 15 minutes and try again, or use Forgot Password to reset.